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SERVICE LEVELS
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HelpLines
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Telephonic
evaluation, resource and referral services available to employees and
supervisors on a 24 / 7 basis . CCI
Resource Specialists assess callers' needs and guide them to cost-effective
resources or benefits for help. We serve as a "navigational" aid,
helping employees and their families get the information, guidance and
resources they need quickly and cost-effectively.
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Assessment
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Includes
a visit to a counselor for a clinical, situational, or job performance
evaluation, followed by appropriate resource support and referrals.
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Guidance
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Allows
a specified number of sessions that employees access as needed. These
sessions can include clinical counseling and job performance coaching.
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SERVICE SCOPE
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Substance
Abuse
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Supports
individuals with substance abuse and related issues. A cost-effective
assistance service for Drug-Free Workplace programs.
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Behavioral
Health
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Supports
people with a personal, family, parenting, substance abuse, mental health
or work performance problems.
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PAYMENT ARRANGEMENTS
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Fixed
Fee
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Fixed
charge per employee each year.
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Fee-For-Service
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Company
pays for a base level of service such as a HelpLine through a fixed fee.
Additional services are available on a fee-for-service basis as needed.
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